Click2Gov Support Center

IMPORTANT NOTE:
The current Click2Gov eGovernment suite cannot be used with Windows Server 2008. BEA Weblogic Server versions 8.1 and 9.2 currently do not support Microsoft Windows Server 2008. BEA Weblogic Server version 10.0 is compatible with Microsoft Windows Server 2008. We are in the process of certifying the Click2Gov eGovernment suite to work with BEA Weblogic Server version 10.0. We do not have a certification completion date at this time. We will update this notice as more information becomes available.

SunGard Public Sector is committed to providing the highest level of customer service. We sincerely apologize to our customers for any inconvenience this may have caused. If you have any questions on concerns, please contact SunGard Public Sector Customer Support at (800) 695-6915, select options 1-5-1 for Click2Gov.

Documentation

General Documentation
Click2Gov FAQs	Automation of Pin Generation
Your Click2Gov Website's Performance	Configuration Variables
Additional Charges	Third Party Payments
Go-Live and Operational Processes	When NO Click2Gov Applications are Working
Update an Application after config file changes	eGov Web Server Migration Guidelines

BEA Weblogic
Bea Weblogic 8.1 Install Instructions	Bea Weblogic 9.2 Install Instructions

Digital Certificates
CSR Generation Instructions	Installation Instructions
EV Revoke and Replace

Kiosk Applications
Kiosk Customer Documentation	Core Console Documentation
Utility Billing Console	Accounts Receivables & Loans Console

Web Applications
CX Account Registration	CX User PIN Creation
CX PIN Maintenance	Employee Self Service Setup
ESS - What If Calculations	Creating Surveys
Creating Master Accounts	Editing Master Accounts
Accounts Receivables and Loans Console	Applicants
CIS Processes Select Training Manual	Auto-Pay Process

Wireless Applications
Wireless Code Enforcement

OnePoint
OnePoint Device Manager (OPDM) Client Software Install Instructions v2.1.5	OnePoint Configuration for Cash Receipts

Click2Gov Support Tools
Adobe Acrobat Reader	Footer with Credit Card Logos

If you have additional questions or a support issue please contact Click2Gov Customer Support Line at 1-800-695-6915, option 1,5,1.

This information available on this page is for use and communication to HTE licensees only. It is covered under the existing HTE license agreement as confidential material and is therefore, not to be communicated to any third party in accord with the covenants of the HTE license agreement.

Click2Gov General Information

Click2Gov Hardware and Software Specifications

OnePoint Hardware and Software Specifications

OnePoint Kiosk Hardware and Software Specifications

Press Release Archive

Architectural Diagram

Click2Gov Click by Click

Look 'N' Feel Configuration

Sales & Info

C2G Support Center

Click2Gov Non-Disclosure Statement

Instructions